Frequently Asked Questions
Everything you need to know about your Flattered purchase.
How do I determine my correct size?
We recommend checking our detailed size guide located on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit, especially for our pointed-toe styles.
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.
Where are Flattered products manufactured?
Quality and craftsmanship are our priorities. Our collections are designed in Stockholm and handcrafted by skilled artisans in our partner factories located in Spain and Italy.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customs duties and taxes may apply for orders outside of the EU and are the responsibility of the customer.
How should I care for my leather shoes?
To ensure longevity, we recommend treating your leather shoes with a protective spray before the first use. Clean them regularly with a damp cloth and use a high-quality leather conditioner to keep the material supple.